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Shipping Policy


All garment orders are manufactured from scratch to ensure that you receive the best quality possible. Our current production time is around 2 weeks (Not inclusive of delivery time). Thank you for your patience and understanding with regards to our production time.


Carriers

For local deliveries, we use Singapore Post with the option of 1) Regular Post* or 2) Registered Post.

*Note to customers: Regular post option does not offer any tracking option; thus Sonata Dancewear will not be held liable for any missing packages or items damaged during delivery. We highly encourage customers to opt for the registered post for tracking of their parcel.

For international deliveries, we use DHL, Express Worldwide service. For more information on the service, please check here


Delivery Times

Destination Shipping Rates

Within Singapore

14 - 21 business days

You will receive an email notification when we ship out your order. Packages will be delivered in 2 - 8 business days from this date.

Registered mail only:

To track the location of your delivery, please click here.

Overseas

14 - 31 business days

You will receive an email notification with a tracking number when we ship out your order. Packages will be delivered in 2 - 8 business days from this date.

To track the location of your delivery, please click here.


While we try our best to ship packages out in the time frame aboe, please note that manufacturing time may vary depending on the volume of your order. Naturally, a larger volume of purchase would take a longer manufacturing and delivery time. We will notify you of any delays via email.

For international customers, please note that the delivery times are estimated based on the date of dispatch from Singapore and are applicable to major cities only. Your package may be subject to your local customs inspection and as such, will entail a longer delivery time.


Shipping Rates

Destination Shipping Rates

Within Singapore

Regular Mail

Free

Registered Mail

SGD 5.00

Courier Mail

SGD 10.00 (Free for orders above SGD250)

* Customers are advised to take Registered Mail if you are ordering bulky items (E.g. Shoes) or if your order exceeds SGD50.                           * Additional postage charges may apply for orders of larger volumes. Customers will be informed via email on additional shipping charges if their package exceeds the specifications below:

Parcel weight exceeds 2kg or dimension is 90cm (length + width + thickness, longest side not exceeding 60cm) 

Overseas

*Shipment through Door-to-Door courier Services

No. of Items Shipping Cost
1 – 5 SGD 30
6 – 10 SGD 40
11 – 20 SGD 50
21 – 30 SGD 60
31 & above SGD 80


Taxes

For international customers, please note that your items may be subject to your local customs taxes, charges, or import duties. These charges are the buyer’s responsibility and are not included in the item price or shipping rates.


Back orders

Sometimes items may become unavailable after the transaction has been completed, especially for made-to-order products like garments. If an item in your order will be delayed, we will contact you via email so that you may choose to split your order and ship out the available items first, or wait for the entire order to be completed and shipped at once. You will not be charged any additional shipping and handling fee for the second shipment should you choose to split the delivery.


Got more questions about ordering online? Check out our Frequently Asked Questions page for more information!