Shipping Policy

Shipping Policy

Locations/Carriers

We ship worldwide using reliable carriers.

For local deliveries, we use Singapore Post.

For international deliveries, we use express couriers such as DHL, UPS, FedEx, and other equivalent and reliable service providers.

Taxes

For international customers, please note that your items may be subject to your local customs taxes, charges, or import duties. These charges are the buyer’s responsibility and are not included in the item price or shipping rates. We advise customers to check on their own countries' import tax before making an online purchase.

Delivery Times


For READY-TO-SHIP products:

DESTINATIONSHIPPING DURATION

Within Singapore

Regular Mail: 3 - 5 business days

Registered Mail: 3 - 5 business days *with tracking number

You will receive an email notification when we ship out your order.

Rest of the World

Express Courier Service: 7 - 14 business days

You will receive an email notification with a tracking number when we ship out your order. 


Current lead time for MADE-TO-ORDER products: 1 Month

While we try our best to ship packages out in the time frame above, please note that manufacturing time for  products may vary depending on the volume of the order. We will notify you of any delays via email. 

Please note that for orders with both READY-TO-SHIP and MADE-TO-ORDER products, orders will only be shipped out when the whole order is complete. Should you require your READY-TO-SHIP items first, we advise you to check out separately.

For international customers, please note that the delivery times are estimated based on the date of dispatch from Singapore and are applicable to major cities only. Your package may be subject to your local customs inspection and as such, will entail a longer delivery time.

Shipping Rates

DESTINATION SHIPPING RATES

Within Singapore

Regular Mail - Free (SGD2.50 for orders below SGD5)

Free Registered Mail for orders SGD40 and above

Rest of the World

Express Courier Service - For the most accurate and customer-friendly rates, rates are calculated by comparing the volumetric weight and actual weight of your order. Shipping rates will be calculated and shown at checkout.

Have more questions about ordering online? Check out our  Frequently Asked Questions page for more information!